MWC Partners offer a pro-active, flexible and cost-efficient support service to give you peace of mind in the day-to-day operation of your retail business.
We partner with Cyntergy, the UK’s leading retail service desk, to provide multi-lingual core, extended or out-of-hours 1st level telephone, email and web-based support, to retailers with operations around the world.
The helpdesk is backed up by MWC Partners 2nd level support team: product specialists with years of experience of working with Retail-J and Yourcegid Retail and who are responsive to the pressures of retail.
MWC Partners’ 2nd level support is available over extended retail hours, providing cover during trading, before stores open and after they close, 364 days a year.
Our service level agreements can be tailored to your business’ requirements, ensuring that incident escalation, issue resolution and reporting is managed to meet the demands of your business.