Retail Systems Support

MWC Partners offer a pro-active, flexible and cost-effective retail systems support service to give you peace of mind in the day-to-day operation of your business.

Our retail systems support service spans 1st level helpdesk, 2nd level application and 3rd level technical support. Our team understand and are responsive to the pressures of retail and have the expertise to help resolve support issues quickly.

Helpdesk services are provided by our partner Retail Assist, who provide extended or out-of-hours 1^st level telephone, email and web-based support to retailers with operations around the world.

The helpdesk is backed up by MWC Partners 2^nd level application support team: product specialists with years of experience working with Cegid Retail Y2 and Retail-J. 2^nd level application support is available over extended retail hours, providing cover during trading, before stores open and after they close, 364 days a year.

3rd level technical support is provided by MWC Partners development team, backed up by our close working relationship with Cegid.

Our retail systems support service level agreements can be tailored to your business’ requirements, ensuring that incident escalation, issue resolution and reporting is managed to meet the demands of your business.

Dan Orteu, Chief Technical Officer Anya Hindmarch

“Anya Hindmarch appointed MWC Partners a couple of years ago to help support our Retail-J POS solution. During that time MWC Partners have proved themselves to be absolutely invaluable. Though we continue to use the software author to provide third and fourth line support, we use MWC Partners for all Retail-J technical training, project work and configuration changes.

Their professionalism and obsession with providing the very highest levels of customer service come as a welcome contrast to that of some of our other suppliers. They have a good, pragmatic and cost effective approach to problem solving that ensures projects are completed on time and within budget, with minimal disruption to the business. They are a 'safe pair of hands' who are making a significant contribution to the improvement of our retail systems.”