Cegid Retail

Cegid Retail Y2 is the complete omnichannel end-to-end POS system. Modular, integrated and customer-centric, Cegid Retail Y2 helps retailers manage their organisations and optimise customers’ shopping experience in the era of connected retail and consumers.

Cegid Retail Y2: Unified Commerce

Cegid Retail Infographic

Cegid Retail Y2 offers:

Mobility with multi-platform mobile devices
Superior user experience – easy-to-use, productive and intuitive
Modularity – enabling deployment in line with business priorities
Flexibility – processes configured by activating new functionality or business rules
Openness and interoperability – secure data exchange via web services
Integrated reporting and analysis – with tailored dashboards and customised reports
Cloud services – available on premise or in SaaS mode
International – localised solutions available in 20 languages

Cegid Retail Y2: omnichannel retailing anywhere, anytime, any device

Cegid Retail Y2 handles all interactions with customers no matter where they occur, anytime and from any device, as part of an omnichannel strategy.

Items reserved or purchased on the internet, deducted from store inventory and collected in store
Items purchased on the internet, deducted from central inventory and delivered to the customer’s home or a pick-up point
Items purchased in store, deducted from store or central inventory and delivered to home or to a pick-up point
Articles ordered on the internet and returned to a store

Cegid Retail Y2 helps retailers implement an omnichannel strategy. A single central database is utilised across all channels and updated in real time with customer data, products, prices and sales, and Cegid Retail Y2’s service-oriented architecture enables sharing of data with other applications.

A single vision in real-time guarantees a consistent shopping experience

Cegid Retail Y2 fully integrates all data from all channels in real time, guaranteeing a consistent shopping experience on the internet and in-store. Reliable data on inventory, prices, product catalogues, purchase history, and loyalty ensure a seamless shopping experience for customers. Cegid’s Shopping application, the multi-device omnichannel POS, is the perfect front-end tool to provide a unified view of your business. Find out more.

Omnichannel and Store

Cegid Retail provides all the features you need to boost efficiency and productivity instore, from checkout to customer service, by streamlining your retail operations and empowering sales associates to be more autonomous.

Store

Order Management

Manage online, instore and omnichannel customer orders from a centralised dashboard. Customers enjoy personalised interactions, helping to minimise service and order processing costs.
Store Management

Manage your store via a customisable dashboard, instantly updated to give a comprehensive view of sales against target, stock and staff performance.
HR Management

Coordinate staff schedules and shifts, manage sales objectives payroll and commissions. Track sales associates performance by reading their digital fingerprints and recording their operations.
International

Effortlessly manage your in-store and e-commerce operations around the world, while ensuring compliance with local commercial, regulatory, and tax requirements.
Optimised Against Fraud

Provides access restrictions, secured transaction, customer and POS data, suspicious behaviour flags and legal compliance to help prevent and reduce instore fraud.

Inventory

Inventory Management

Harness the benefits of centralised stock management and gain a real-time view of inventory to guarantee product availability and capture sales opportunity.
Movement Tracking

Whether reserved online, on hold in store, on consignment or in transit, stock statuses are instantly updated, giving network-wide control of omnichannel inventory.
Stock Rotation Optimisation

Cegid Retail allows businesses to optimise inventory and restock according to customer demand, minimising stock shortages or overstocking to maximise full price sales and increase profitability.

Head Office and Supply

Cegid Retail management solutions provide all the features you need to manage your business’ performance, improve decision making and increase sales and profitability. Manage your store estate, streamline your merchandise and inventory management and make informed decisions to accelerate your business’ transformation to unified commerce. Centralised online sales, inventory and customer data ensure instant availability of key metrics and give a 360 degree view of your business.

Central Retail Administration

Configure organisation and legal structures and associated parameters. Supports stores, concessions, airports and pop-up stores and manages the production of new environments and propagation of system and product data to devices.
Product Data Management

Manage the creation of your product offer from concept to launch. Create, import and manage product catalogues. Y2 allows rapid implementation of new offers and the flexibility to respond and modify them.
Sales Pricing and Promotions

Easily design and execute promotional offers across all channels. Run or simulate business operations in simple and complex scenarios. Manage trigger criteria, quantities or amounts and promotional incentives.
CRM

Gain a 360-degree view of your customers with the customer insights dashboard. Granular segmentation of customer profile and behaviour enables you to hone the efficacy of your marketing campaigns across all channels and increase ROI.
Budgets and Forecasts

Define, calculate and track budgets by stores, salesperson and product objectives on historical data. Track purchasing commitments. Manage margins, purchasing and production, logistics and allocation.
Finance and Control

Model and track cost prices, optimise margins and generate accounting entries. Finance connection comprises coding, processing and export of data for general ledger and analytical accounts.
Sales and Inventory

Ensure you have the right product available in the right quantity at the right time. Fine-tune multichannel sales projections and rely on a “just-in-time” approach. Replenishment and restocking are based on selected rules; manage consignments from warehouse and suppliers.
Sourcing and Replenishment

Manage supplier relationships, documents and transmission of files. Optimise stock levels sourced from suppliers or internal manufacture using multiple calculation methods and selected rules, based on sales forecasts, customer orders and inventory, and automatically create purchase proposals.
Logistics and Distribution

Enhance the allocation of inventory and your shipping process, from receipt to loading for transportation. Simulate, prioritise and automatically allocate inventory to multiple sales channels within logistical constraints. Manage the flow of goods from warehouse and suppliers and manage priority depletion.
Retail Intelligence

A complete, ready-to-use business tool that consists of three elements: foundation, dashboard and plugins. Foundation provides data in OLAP format for use with Excel or multi-dimensional analysis tools; dashboard provides web or mobile views of retail, wholesale, CRM and supply; while plugins facilitate integration with other data sources. KPIs, actionable cubes and over 80 operational reports are available through a customisable online dashboard to help improve decision-making at every level of your company.