Delivering Service Excellence in Retail Systems

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"French Connection have worked with the team at MWC Partners for over fifteen years, through two generations of POS systems. We continue to work with them, not only because we can rely on the consistent high quality of their services but also because we respect their professional judgement. So when we recently needed to review and update our POS strategy and to put our POS support out to tender, it was only natural that we should turn to the team at MWC Partners for advice and assistance. We know that we can trust MWC Partners to provide us with independent and impartial advice, to put our interests first, and to find solutions for those issues which other suppliers may put in the “too difficult category."
Claire Joel,  Head of IT,   French Connection

"We recently re-engaged with the team at MWC Partners, having worked with them several years ago at Sanderson RBS Limited. We were delighted to see that they have maintained their focus on providing a pro-active, high quality and professional service to their customers. Their knowledge, understanding and experience in the area of EFT, payment solutions and PCI give us confidence that our issues will be resolved quickly and efficiently, without any impact on trade. It’s great to be working with them again.’’

Willie Mould,  Head of IT,  Slater Menswear

“Anya Hindmarch appointed MWC Partners a couple of years ago to help support our Retail-J POS solution. During that time MWC Partners have proved themselves to be absolutely invaluable. Though we continue to use the software author to provide third and fourth line support, we use MWC Partners for all Retail-J technical training, project work and configuration changes.  Their professionalism and obsession with providing the very highest levels of customer service come as a welcome contrast to that of some of our other suppliers. They have a good, pragmatic and cost effective approach to problem solving that ensures projects are completed on time and within budget, with minimal disruption to the business. They are a “safe pair of hands” who are making a significant contribution to the improvement of our retail systems.” 

Dan Orteu,  Chief Technical Officer,  Anya Hindmarch 

“We initially struggled with our Retail-J implementation and did not know whether our problems were attributable to the software or to the way it had been implemented by the software author.  We called on MWC Partners to see if they could help out and we couldn’t have asked for more. Within a matter of days, they had their team on-site, resolving our issues, providing guidance and formulating a realistic plan to allow us to move forward.  From the senior management down to the consultants on the ground, the whole team at MWC Partners is focused on being responsive, flexible and achieving results.“

Chris Emment,  Data and E-Commerce Architect,  Brake Brothers

"Wyevale appointed MWC Partners as our exclusive implementation partner earlier this year, and as such, they are responsible for building and installing our Retail-J POS solution for all new and acquired stores.  We are delighted to be working again with the team who were responsible for our original rollout of Retail-J in 2006 and even more delighted to see that their new business has retained the high standards of quality and attention to detail that set them apart from the competition."

Matt Cavanagh,  Head of IT,  Wyevale Garden Centres

"I have worked with the team at MWC Partners for many years, both at a strategic and at an operational level. What distinguishes MWC Partners from their competitors is their business philosophy and culture: they pride themselves on being responsive, practical and realistic. They work within the customer’s budget constraints, they do not re-invent solutions if they don’t need to, and they are very aware of the pressures and time-constraints in the retail environment. They will happily focus on resolving the issue first and sorting out the paperwork afterwards. A refreshing and professional approach.’’

Sue Graham,  Head of IT,  Russell & Bromley

"Although MWC Partners came highly recommended, we were nervous about outsourcing a substantial part of our POS deployment project due to the time constraints. We need not have worried.  MWC Partners picked up the project incredibly quickly and they worked with us to ensure that they understood our requirements and timescales even though we changed them at the last minute! Their delivery and service exceeded our expectations in every way. They have proved themselves to be a flexible and reliable partner."

Brian Jennings,  IT Manager,  Mountain Warehouse

"Having worked with the team at MWC Partners before, they were our natural choice to undertake a hardware replacement review for Lakeland. We were confident that MWC Partners would perform a thorough and comprehensive evaluation of the market with the best interests of Lakeland at heart, and that it would be done within the agreed timescales and budget. Their professional approach resulted in a successful review process and allowed Lakeland to select the right hardware from a competitive market."

Gary Marshall,  Director of Operations,  Lakeland

"I am delighted to see the team at MWC Partners returning to the market place. I have worked with the management team at MWC Partners for over fifteen years and am confident that they will bring a much needed injection of competition and expertise into the Retail-J arena. Their focus on customer service will continue to set them apart from the competition."

Doug Gardner,  CIO,  River Island

"After struggling with our existing Retail-J support and implementation partner, we decided to engage with MWC Partners to assist us with our Retail-J implementation. From our initial engagement through to their ongoing proactive and reactive support, we have been impressed by their attention to detail. They have been a pleasure to work with. We have now moved all our store openings, configuration requirements and advanced Retail-J application support over to MWC Partners. Their detailed systems knowledge and their flexibility has removed all the previous business concerns around new store openings."

"The team from MWC Partners brings a wealth of experience into the marketplace. They are trusted advisors and focus on customer service in a way that really compares to no one in the marketplace."

Alan Outlaw, VP of Commerce Technologies, Toshiba Global Commerce Solutions